Return Policy
At H&N Homestead, all sales are final and we do not accept returns or exchanges.
Because our products are consumable pet treats and chews, we cannot accept returned items once they have left our facility.
Once an order has been dropped off with USPS, shipping delays, lost packages, or carrier-related issues are outside of our control. However, if your order arrives with a defect or issue, please reach out and we will do our best to help.
We ask that you inspect your order within 48 hours of delivery to ensure all items arrived correctly and in good condition.
Defective or Incorrect Items
If you receive a defective item or the wrong product, please email us within 48 hours of delivery at: hailey@handnhomestead.com
Please include:
Your order number
A description of the issue
Clear photos of the product and packaging
We review all claims individually and may offer a replacement or store credit depending on the situation.
Please note that cosmetic damage to outer shipping boxes caused during transit does not automatically qualify as a defective order.
Missing Items
If an item is missing from your order, please contact us within 48 hours of delivery so we can investigate and resolve the issue.
When reaching out, please include:
Your order number
A photo of all items received
A photo of the packaging materials
Email: hailey@handnhomestead.com
Product Preference Disclaimer
We do not offer refunds or replacements if your pet chooses not to eat or use a product for any reason.
Contact
For any order-related questions, please contact: