Shipping & Return Policy
At H&N Homestead, we want your order to arrive safely and in good condition. Below you'll find information about our shipping process, USPS-related issues, returns, and what to do if something isn't right with your order.
Shipping
Shipping Carrier
All H&N Homestead orders are shipped through USPS.
Once your order has been dropped off with USPS, the package is in the carrier's possession. While we do our best to package orders carefully and provide accurate tracking information, shipping delays, lost packages, and carrier-related issues are outside of our control.
Your tracking number will be provided once your order ships. Please use the tracking information to monitor your package and check for updates directly through USPS.
Delayed, Lost, or Missing Packages
If your package is delayed, appears to be lost, or has not arrived even though the expected delivery date has passed, please first check your USPS tracking information.
If the package cannot be located, you should contact USPS or submit a Missing Mail search request. USPS recommends checking tracking first and provides a Missing Mail search process for packages that are delayed or missing.
Because USPS is responsible for packages once they enter their possession, USPS claims should be opened directly with USPS for eligible lost, damaged, or missing shipments.
You can file a USPS claim through their website:
For damaged or missing contents, USPS recommends filing a claim as soon as possible and requires claims to be filed within the applicable filing period.
Please keep your shipping box, packaging materials, and damaged items until the USPS claim has been resolved. USPS may require these items for inspection.
Damaged Packages
If your package arrives damaged, please take photos of the package and its contents before throwing anything away.
Because USPS handles the package once it leaves our facility, damage caused during transit should be reported to USPS, and a claim should be opened with them.
Please keep all original packaging and damaged items while the claim is being processed. USPS may request these items as proof of damage.
If the product itself appears defective rather than damaged during shipping, please contact us within 48 hours of delivery so we can review the issue.
Returns & Exchanges
At H&N Homestead, all sales are final and we do not accept returns or exchanges.
Because our products are consumable pet treats and chews, we cannot accept returned items once they have left our facility.
Defective or Incorrect Items
If you receive a defective item or the wrong product, please email us within 48 hours of delivery at: hailey@handnhomestead.com
Please include:
Your order number
A description of the issue
Clear photos of the product and packaging
We review all claims individually and may offer a replacement or store credit depending on the situation.
Please note that cosmetic damage to outer shipping boxes during transit does not automatically constitute a defective order.
Missing Items
If an item is missing from your order, please contact us within 48 hours of delivery so we can investigate and resolve the issue.
When reaching out, please include:
Your order number
A photo of all items received
A photo of the packaging materials
Email: hailey@handnhomestead.com
Product Preference Disclaimer
We do not offer refunds or replacements if your pet chooses not to eat or use a product for any reason.
Dogs have individual preferences, and we cannot guarantee that every dog will enjoy every treat or chew.
Questions About Your Order
If you have a question about your order or aren't sure how to handle an issue, please don't hesitate to reach out.
Email: hailey@handnhomestead.com
We're a small, family-run business and are happy to help when an issue falls within our control.
Important Reminder
Once an order has been handed over to USPS, H&N Homestead cannot control the package's handling, delivery time, or location.
For carrier-related issues such as delays, lost packages, damaged packages, or missing contents, please work directly with USPS and open a claim when applicable.
For issues with the products themselves, incorrect items, or items missing from your order, please contact us within 48 hours of delivery so we can help.